mB
mommybella B

1 reviews | Active since May 2025

24 Jun 2025, 15:15

Harassment and Dispute with Rain Subscription

Harassment and Dispute with Rain Subscription*

I'm writing to report an urgent matter regarding my subscription with Rain. Despite cancelling my subscription, I've been subjected to harassment and inconsistent communication.

*Details:*

- I cancelled my subscription, and Rain sent a confirmation that it was cancelled, effective May 30th. - A courier was sent to collect a package, but it had already been collected. - Just 2 minutes before receiving a call from the courier, I received a call from Rain claiming I owe them money for June. - I'm being harassed with conflicting demands and communications.

*Request:*

- I request that Rain immediately stops all collection efforts and harassment. - I request a clear explanation for the conflicting information and demands. - I request that Rain deletes my personal data from their system, as per the Protection of Personal Information Act (POPIA).

*Supporting Documentation:*

- Cancellation confirmation from Rain - Correspondence with Rain's customer service - Hello Peter complaint (if applicable) - Details of courier collection

*Resolution:*

I hope we can resolve this matter urgently. If not, I'll be forced to escalate the issue to relevant authorities.

Sincerely, ***

0
Replies (1)
Rain
Rain's reply24 Jun 2025, 16:50
Official
Hi mommybella B

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.