AS
Andrea S
1 reviews | Active since Jul 2023
28 Jul 2023, 14:13
Harassment
Rain has been harassing me for payment of WiFi I haven’t used in months, it was a tedious process trying to end my subscription with them! They offer a month-to-month service with the option to end subscription anytime, which they don’t make easy to do. I’ve had to cancel my bank card as they had my details, just to stop paying for WiFi I wasn’t using! I have been spammed for months now and am disgusted with absence of etiquette from the telesales people! I would advise extreme caution if you’re considering signing up with them, as they will not stop harassing you ‘the valued customer’ when you no longer require their substandard services!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
28 Jul 2023, 14:35Hi Andrea.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Jul 2023, 14:35
Official
Hi Andrea.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AS
Andrea S's updateReviewer Update
28 Jul 2023, 15:07Please cancel immediately, I haven’t used your WiFi service for months & was still being charged, the issue was poor network connectivity.
AS
Andrea S's update28 Jul 2023, 15:07
Reviewer Update
Please cancel immediately, I haven’t used your WiFi service for months & was still being charged, the issue was poor network connectivity.
AS
Andrea S's updateReviewer Update
28 Jul 2023, 16:24I’ll feel more comfortable dropping it off at one your stores in Cape Town, please send your locations
AS
Andrea S's update28 Jul 2023, 16:24
Reviewer Update
I’ll feel more comfortable dropping it off at one your stores in Cape Town, please send your locations
AS
Andrea S's updateReviewer Update
28 Jul 2023, 18:15I will drop the router in the coming week. Lose my details as per POPI act or I will report your company for violating me.
AS
Andrea S's update28 Jul 2023, 18:15
Reviewer Update
I will drop the router in the coming week. Lose my details as per POPI act or I will report your company for violating me.
AS
Andrea S's updateReviewer Update
29 Jul 2023, 11:47I’ve asked several times after been harassed numerous times via phone call. Why should I have to head in to the store to do this? Within 5 minutes of receiving a call and asking to never be contacted again I receive another call and it’s endless. This is harassment and breaches the consumer protection act. Delete my details immediately or I will take this further.
AS
Andrea S's update29 Jul 2023, 11:47
Reviewer Update
I’ve asked several times after been harassed numerous times via phone call. Why should I have to head in to the store to do this? Within 5 minutes of receiving a call and asking to never be contacted again I receive another call and it’s endless. This is harassment and breaches the consumer protection act. Delete my details immediately or I will take this further.