Happy customer

My router was ****** weeks ago which I did apply for a new one a very good gentleman by the name Tasreeq osman who works at collection department he emailed me telling me the whole process which I obliged I did the requirements and one of his emails he said please if I don’t respond call and ask for me if they don’t assist you…luckily I did get my router yesterday which I was so happy after weeks I connected there was no signal this morning I called and explain my problem I was assisted by this lady who was rude with me she jumps to tell me my problem will be solved next week as she has send an email I was put on hold for 10mins and after I ask her if I can speak to one of the guys in charge she told me unfortunately I can’t cause it’s a call centre I insist if I can talk to Tasreeq or Amanda cause that’s the two names I was in contact with she refused and said if they want to speak to me they must call me she even have the guts to tell me bye while am still talking to her…I emailed Tasreeq explaining my situation within 5mins he called me and assist me…to Tasreeq thank you for your wonderful service….