Hail - When Water Turns To Ice

Hail - When Water Turns To Ice

This is in no intended to be seen as an attack to the brand or it's customer service but instead to better or further understand the terms and conditions offered by the Service Provider.

Background.

There was feedback from my Rain Standard Issue Huawei Router back to my electricity distribution box which caused a spark and ultimately burnt most appliances in the house. This obviously was an inconvenience as I routinely work from home, I have three smart televisions and my children each have a phone as well. Rain took it's time with the delivery of the new router and ultimately I was afraid that I was going to be billed for a service that the service provider was not rendering so I called the customer service and asked for a stop on the service till I got a new router.

Occurrence.

This was on the 27 November 2022. 7 December 2022 a new router is delivered and it couldn't have come at a better time as I was struggling with the replacement service provider so I connected the router immediately and called the Rain Customer Service for a reconnection to my surprise that won't be possible and I must begin a new contract and return the router that I have. Okay I do not understand so let me just break it down for you quickly so that you do not get confused by this:

Rain Offers Unlimited Home 5G Premium Month to Month at the agreed upon amount - No Contracts Includes Free to Use Router

Meaning:

Month to Month and No contracts means that you can utilize Rain as a Service Provider by just paying the agreed upon amount, should you wish to cancel there will be no penalties of any sort and the router is free to use not owned by you so this means that when you do decide to cancel you have to return the router to the service provider. Lastly should you want to reconnect the service once more then you have to register again as a new client and start the entire order from the beginning. Which personally I believe to be a waste of time.

Conclusion.

Rain like any other Service Provider has it's unfortunate developments but my personal opinion (and this is purely based on experience and nothing else) you will not receive any other service provider that will provide those type of packages at the prices offered. Trust me I checked and that is why I was shocked to find out that it was listed as number 7 on the top ten network providers in South Africa for 2022 but that's life I guess, I personally don't agree with MWeb being number 3 though I do believe it is shiesty that all these revelations only come up when there is a problem