Gutter service provider

We sorry for your rain experience???.

It's such a generic reply. Is as if you speaking to an automated machine. Unfortunately with Rain that is as far as they prepared to go to resolve a problem one experience with their services.

What is the use of providing reference numbers, which I have been doing, to empty promises "We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this ASAP"

That is as far as rain's service providing is extending. Hooray

All I am asking for is that the date of my payment be changed to the 1st of the month.

If this is the trend that rain is setting as fast as service delivery is concerned I feel that looking for a alternative service provider is a much safer and expedient bet.

Like I said, generic response. If you really wanted to assist you would have but it's much easier to shift the blame instead of resolving the issue. There would not be a outstanding balance if RAIN CHANGE THE DATE OF PAYMENT. Easy as that.

What happened to the concept "Customer is king"

• “Goodwill is the one and only asset that competition cannot undersell or destroy.” What Field is saying here is that tangible items and money are easily adjusted to bring customers into your store, but it’s the intangibles (e.g. goodwill, courtesy, respect, dignity) that make the difference.

Rather than issuing apology templates, seek to enrich your company out of the criticism of unhappy customers. When you fail to reach customer satisfaction, aim to delve into their claims rather than disregard them as useless complaints.More often than not, the process of learning from your business mistakes can indeed prevent future disputes. Most importantly, archiving this data and flagging down reoccurring incidents can permanently improve your service while creating a far more pleasant workplace. The results are irrefutable: sustainability, scalability, and success.

If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000” – Jeff Bezos (Founder and CEO, Amazon)Customer satisfaction is more important today than ever before. 140-character tweets reach many more people than word-of-mouth ever could. That’s why it’s worth taking some extra time to make your customer experience as pleasurable as possible. Never allow momentary success to go to your head—remember that for every handful of happy customers who don’t have time to write a positive review, there is one enraged customer looking to share his irritations with the world…and it will spread like wildfire. Avoid modeling your customer support on ancient physical-world manners and learn to assimilate to the best practices of the dynamic nature of the internet. This means training employees to be professionally responsive to forums, talk-backs, reviews, and comments, and to take a proactive role in preventing unhappy customers from bad-mouthing your company.

Hi back.

I have been doing what is suggested for the last 3 months now with the same lame response "we will escalate the matter"???

If it has been done as previously "escalated" we wouldn't be sitting with the same problem. What is worse is that rain keeps submitting request for payment to the bank knowing full well that the payment will not be honoured which in turn incurs unnecessary bank charges which I can I'll afford.

To be blunt and to the point to have this issue resolved once and for all "Fix the problem and stop with the excuses"

My question is now, do I need to find an alternative service provider???

SERIOUSLY!!!!

PATHETIC