ES
Eugene S

1 reviews | Active since Feb 2018

25 Jan 2021, 19:37

Guess what RAIN again

So I logged a complaint with ICASA about this companies poor and shoddy service. Please note all my previous complaints without resolution. Rain then contacted me and I asked that a technician be sent out. Provided my mobile number. They send out a technician but don't phone me to arrange for a date and time, I am at work and not home. So he leaves again and informs me on watsapp he might return later. Highly unprofessional to not phone and just watsapp. When I later ask him if he is going to return he sends me a photo of his nearly empty fuel tank and a watsapp that if you carefully read it he is hinting I must pay for his fuel. The 5G is ****, very bad. I have saved the watsapp message and photo and will tomorrow attach it with an update to my complaint to ICASA. PEOPLE OF SOUTH AFRICA, WHAT EVER YIU DO, DON'T BY ANY PRODUCT FROM THESE ********. They are a bunch of clowns. Also time that the media be informed of them.

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Replies (3)
Rain
Rain's reply26 Jan 2021, 07:31
Official
Good morning Eugene.

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

ES
Eugene S's update26 Jan 2021, 09:33
Reviewer Update
Same old ****py reply
ES
Eugene S's update26 Jan 2021, 17:54
Reviewer Update
Hi Rain,

Thank you for sending out a technician, he greatly assisted us. The signal is great and stable. The matter has been resolved.

Kind regards