GROSSLY INAPPROPRIATE SERVICE

I’ve been a client with Rain for a number of years and my payments with them have always been in order, I lost my SIM card on 2 December 2023 and app**** for a new one on the 3 December 2023on the app and received a ticket that confirms that I will be getting a call from them, I did not get that call I assumed since this was over the weekend I should perhaps expect the call on Monday, comes Monday no call I then decide to call the support team the prompt machine answered and placed me on hold for a good 6minutes ongoing and decided to end the call, Tuesday same thing I’ve been calling rain the whole entire day and logged a ticket for them to call and I still haven’t heard anything from them I’m extremely disappointed by them and how they treat their customers and without a doubt come month end they will still expect payment for this poor service that they have provided surely their customer service should be on point but instead it’s a grossly disappointing.

I’m very upset and ready to cancel my subscription