SW
Shaun W

1 reviews | Active since Apr 2024

28 May 2025, 08:19

Great network... Worst people/things under the sun

I got double charged for your "Upgrade" that has worse connection. Then you cant cancel the ****ing upgrade because of the double payment that THEY REFUSE TO SORT OUT OR REFUND. Make payment plans to stay connected, which racks up the owed amount because they did not cancel the previous package. Not to mention that the modem is much much worse than their previous one. It arrived. (after nearly 6/7 months of struggling and fighting to get them to deliver it) The box itself sounds like there is something loose inside. I got like 8 sim cards when I was supposed to get 2 besides the one in the machine so I dont understand???? I have logged complaints.. god more than ******s have thrown **** throughout history. I want to cancel everything. You have till the end of this week to contact me, otherwise I will go to small claims court. and no, that is not a threat. its my future plans.

0
Replies (3)
Rain
Rain's reply28 May 2025, 08:49
Official
Hi Shaun,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.

Thank you.
rain.
SW
Shaun W's update01 Aug 2025, 12:42
Reviewer Update
So... I have requested numerous follow ups... NOTHING........ They are charging me for the more expensive package. Said they would credit the double charges but didnt. There MATHS doesnt even add up because they want to credit HALF of what I should be getting.........

amazing network, but probably the most dis-organized, badly run support team I have ever dealt with and I am in the service industry............
SW
Shaun W's update01 Aug 2025, 12:43
Reviewer Update
and on the above. I cancelled the expensive package specifically and kept the older device to ensure I was using the right package.....