Great Job Vicky

The advisor I spoke to on the 29th was not helpful because he failed to inform me about how changing my payment date would impact my services. When I arrived home today, there was no wifi, but I was told that the next payment would be taken out on September 1st since I already paid for July.

Vicky Bhatte, on the flip side, comprehended my background and helped me get things in order. You have a fantastic customer service representative working with you, so continue your current efforts. My advice to Vicky is to focus on listening to understand, not just to respond. Initially I was upset by him, I eventually warmed up to his energy during the call. Appreciate your help, bro!