Great comeback

I had an issue with my network connection. I contacted Rain for assistance and had the worse experience with an agent who did not escalate my issue as promised. I called back later and dealt with the most amazing agent. She listened, took action and referred me to the nearest walk-in centre. I also received a call from someone by the name of Sakelo, shortly after my call with the agent. My issues were solved in 15 mins at the walk-in centre. Thanks for the great service.