BM
Butha-Buthe Matsumunyane
1 reviews | Active since Jul 2011
04 Jul 2020, 20:02
Got charged for services not rendered.
I canceled my internet service package on time in May but I got charged in July. There is no call center to contact only via email which I haven't even received a response. Horrible service. Please refund my funds. I can't even remove my card from your website to avoid this issue for next month. I will never recommend you to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
05 Jul 2020, 08:56Hi Butha-Buthe
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply05 Jul 2020, 08:56
Official
Hi Butha-Buthe
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
BM
Butha-Buthe Matsumunyane's updateReviewer Update
10 Jul 2020, 08:43This is the response I got from your agent.
Does it make sense to bill me for an entire month even though I requested that my service be cancelled on the the 1st of June?
Ridiculous service. Will never buy your products if I'm not refunded my money.
(rain CeC)10 Jul 2020, 07:33 SAST
Hi Butha-Buthe
Trust all is well
On your account we received cancellation request on the 1st of June,The sim card was only cancelled on the 1st of July , we do not cancel immediately only on the 1st of every month , hence you were still billed , However all sim cards are successfully cancelled
Does it make sense to bill me for an entire month even though I requested that my service be cancelled on the the 1st of June?
Ridiculous service. Will never buy your products if I'm not refunded my money.
(rain CeC)10 Jul 2020, 07:33 SAST
Hi Butha-Buthe
Trust all is well
On your account we received cancellation request on the 1st of June,The sim card was only cancelled on the 1st of July , we do not cancel immediately only on the 1st of every month , hence you were still billed , However all sim cards are successfully cancelled
BM
Butha-Buthe Matsumunyane's update10 Jul 2020, 08:43
Reviewer Update
This is the response I got from your agent.
Does it make sense to bill me for an entire month even though I requested that my service be cancelled on the the 1st of June?
Ridiculous service. Will never buy your products if I'm not refunded my money.
(rain CeC)10 Jul 2020, 07:33 SAST
Hi Butha-Buthe
Trust all is well
On your account we received cancellation request on the 1st of June,The sim card was only cancelled on the 1st of July , we do not cancel immediately only on the 1st of every month , hence you were still billed , However all sim cards are successfully cancelled
Does it make sense to bill me for an entire month even though I requested that my service be cancelled on the the 1st of June?
Ridiculous service. Will never buy your products if I'm not refunded my money.
(rain CeC)10 Jul 2020, 07:33 SAST
Hi Butha-Buthe
Trust all is well
On your account we received cancellation request on the 1st of June,The sim card was only cancelled on the 1st of July , we do not cancel immediately only on the 1st of every month , hence you were still billed , However all sim cards are successfully cancelled