GOODBYE FOR GOOD, RAIN!

Item: Rain
Rating: 1
Author: Byron A

WOW, Just wow,

All i can say is that i am absolutely shocked at the level of "service" i am receiving from this so called ISP.

Having NO INTERNET right next to their 5G tower and they do not know what the issue is, They keep me holding on the line for 40-60 minutes at a time coming up with every excuse under the sun.

I have spoken to "Team Leaders" Who have absolutely no knowledge at all is frustrating! I have been promised by everyone i speak to that i will receive a call back from their support team - Guess what? NO CALLBACK

I have changed my contact details with 3x consultants, they refuse to update the details and keep telling me that they sent a email and "it must not have reached you"! I have had it with this *********** company who has no values, no respect for their clients, no communication skills, no customer care skills!

People warned me about you guys before, so this is goodbye for good!

Helpful (0)

Replies (2)

Rain's replyOfficial

18 Feb 2021, 13:38

Good afternoon Byron.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to the email address you provided, please visit our website and open a ticket so that we can assist you.

Regards
Mosa

Rain's reply18 Feb 2021, 13:38

Official

Byron A's updateReviewer Update

18 Feb 2021, 14:13

You will not have a ticket logged under this email address because YOU GUYS CANNOT GET IT RIGHT TO CHANGE DETAILS AS REQUESTED! The ticket has been logged on monday already.

I have spoken to a rep on your side who has told me that unfortunately there is nothing they can do about my issue!

Thanks,

Byron A's update18 Feb 2021, 14:13

Reviewer Update