Good start, terrible ending

Right, where do I begin? It all started off well. I was pretty impressed actually. They were fast to deliver and quick to activate. Everything seemed like a breeze.

I decided to upgrade to the premium 5g package, and it was awesome. For about a week. I then faced several problems. My router wouldn't connect to any tower and my speed became nonexistent, and their response was a copy and pasted message regarding moving the router around for better signal. This wasn't the problem, as I tested this and the location it was placed at initially, worked perfectly throughout the initial week and had a perfect signal from several towers that it would connect to. the closest being 0.4km away. The problem, however, was that it wouldn't connect to any tower in the area regardless of where I put it or how many times I restart it.

I also didn't receive any outdoor router, even though they mailed me in regards to the location to send it to, which was a hassle in and of itself. Any feedback that I requested regarding this issue was met with dead silence.

Their support is absolutely terrible. I currently have 4 tickets open, and pretty much each one is met with a copy and pasted message regarding moving the router around, even with problems that are irrelevant to the issue and then marked as solved.

Their response is either irrelevant or they're being short with you followed by good old ghosting. Honestly, I wouldn't be shocked if they respond to people with a "k"

Phoning them also doesn't do much, as they sound super motivated and says that this problem will be escalated, just to be ghosted after the first reply.

I am having a lot of fun however talking to myself in these emails after being ghosted. Maybe they can turn into a meme on Facebook. I don't know.

Pretty bumed that I gave them such a high review initially. Guess it's back to fiber.