1 reviews | Active since Sept 2019
Good start but no service
I wish I had read these reviews before I took the plunge and ordered a 5g service. Modem & Sim arrived yesterday (15th) and received an SMS stating that sim card was activated at 10:41. So far so good seen I had only ordered the service the day before. Now 23 odd hours since the sim card was activated and still no Network. 2 tickets logged , first was a standard bull**** response asking for all sorts of data that is freely available if the agent had bothered to read the message or log into my account. Tried sending a 2nd ticket this morning which was simply merged with 1st. OK, let’s get this straight, I don’t have time or inclination to fight with you and certainly do not have the patience to wait like some of these other poor people have done. You have till midday today as I need a solid data connection, I did not order this for fun. No connection at 12:00, I will renew my Vodacom data contract which has served me well and you can arrange to collect modem your and refund my money.
Thank you for your prompt message - I understand that equipment fails, you just need to tell customers what you suspect and what you are doing about it and we will not have to resort to HelloPeter to get your attention. Could you perhaps advise when the sim replacement will happen
Thank you for your prompt message - I understand that equipment fails, you just need to tell customers what you suspect and what you are doing about it and we will not have to resort to HelloPeter to get your attention. Could you perhaps advise when the sim replacement will happen