Good Service provided Poor support

I am writing this review as both a complaint and a compliment to Rain, I am very happy with the internet service they provide however, I experience an issue with Rain whenever I try and log a fault where you either get sent from pillar to post by customer service or no one gets back to you when you log a fault on rainGO, I ported to Rain recently and now I am unable to make or receive calls, sms's work perfectly fine and the sim card has internet access, this is really frustrating because I rely mostly on calls.