Good Service only until you pay them.

Item: Rain
Rating: 2
Author: Enrico A

I have mixed feelings with regards to rain, I recently signed up for their 5G premium account (Which on paper is really good value for money) Before I signed up, I had many question which were answered very quickly via email. I subsequently signed up to their 5g premium package and received delivery in 2 days (great service) as this is during the lockdown.

I have since logged MANY support queries (same process as before I paid them) but all have been ignored.

It seems once they have your money they just do not care about customer service. I will likely be cancelling my service and returning to fibre with Afrihost where I experienced years of fantastic service.

Its really disappointing that they take this approach with their clients and make no effort to retain existing clients.

Helpful (0)

Replies (3)

Rain's replyOfficial

15 Jul 2020, 11:42

Hi Enrico

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply15 Jul 2020, 11:42

Official

Enrico A's updateReviewer Update

16 Jul 2020, 10:18

I was disappointed at first when there was a reply so quickly here on hello peter and that this was the route needed to get support. But I have since found consistency as I have not been contacted by support despite the above commitment. All and all I think its really easy to acknowledge what Rain think of their paying clients.

Enrico A's update16 Jul 2020, 10:18

Reviewer Update

Enrico A's updateReviewer Update

17 Jul 2020, 15:58

This will be my last comment, but 3 days after their commitment on hello peter and still no one has bothered to reply.

Enrico A's update17 Jul 2020, 15:58

Reviewer Update

This will be my last comment, but 3 days after their commitment on hello peter and still no one has bothered to reply.