JB
Jacques B

1 reviews | Active since May 2023

02 May 2023, 10:37

Good service but internet access restricted after payment.

I have no issues with Rain, the connection is great. But my rain was disconnected after i made payment on the 28th of my account. Next payment due is only 1 June 2023, so why was my access stopped. Please assist.

0
Replies (8)
Rain
Rain's reply02 May 2023, 10:38
Official
Hi Jacques.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JB
Jacques B's update02 May 2023, 10:40
Reviewer Update
Hi no generally my experience with rain is fantastic.. i appreciate the assistance herein. thanks.
JB
Jacques B's update02 May 2023, 10:48
Reviewer Update
Hi, im sorry we made 2 payments to rain on the 28th manually. I got 2 sms's from Rain. Alternatively if one payment did fail can we please make a promise to pay for Monday the 8th when i get my commission for May then please. I work from home and need to check my statement quickly


JB
Jacques B's update02 May 2023, 10:51
Reviewer Update
I apologise, i see one payment was reversed back into my account, i suspect because two went through just after each other. Please can we make a promise to pay for the 8th and restore the access until then. We have now already bought groceries etc. I apologise for the oversight.
JB
Jacques B's update02 May 2023, 10:54
Reviewer Update
thank you so much. I apologise for the mishap.
JB
Jacques B's update08 May 2023, 05:31
Reviewer Update
Morning I just checked my account to pay rain and my commission is not showing yet. Please can we extend my service for one more week. I'm sure we will get paid today or tomorrow then I will effect the payment immediately. Please I'm working from home as first line support I cant be offline.
JB
Jacques B's update08 May 2023, 08:54
Reviewer Update
Good day can someone please urgently see my feedback of this morning.!!
JB
Jacques B's update08 May 2023, 09:06
Reviewer Update
good day, yes please. I should however pay it by tomorrow or wednesday. thank you so much.