NJ
Natasha J
1 reviews | Active since May 2016
24 Feb 2026, 19:01
Good luck with signal and customer assistance!!!!
The customer service is horrible. Ive been having endless issues with my internet connection... im sitting with wifi i can not use. Im using my own data as im writing this review. After endless requests for them to help me resolve this issue i have decided to cancel and i would not recommend them to anyone. The technical department takes forever to call back and when they do you get told to just elevate the router!! ****** hell should i put it on my roof.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
24 Feb 2026, 19:19Hi Natasha,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Regards,
rain.
Rain's reply24 Feb 2026, 19:19
Official
Hi Natasha,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Regards,
rain.
NJ
Natasha J's updateReviewer Update
26 Feb 2026, 15:40Hi,
I have send emails with screenshots of the poor upload speed as requested but have not received any feedback. This is really ridiculous and i would like for management to get in touch with me.
I need wifi to work and this issue is affecting my income dramatically!! This needs to be resolved as soon as possible. This is unacceptable.
Natasha
***
I have send emails with screenshots of the poor upload speed as requested but have not received any feedback. This is really ridiculous and i would like for management to get in touch with me.
I need wifi to work and this issue is affecting my income dramatically!! This needs to be resolved as soon as possible. This is unacceptable.
Natasha
***
NJ
Natasha J's update26 Feb 2026, 15:40
Reviewer Update
Hi,
I have send emails with screenshots of the poor upload speed as requested but have not received any feedback. This is really ridiculous and i would like for management to get in touch with me.
I need wifi to work and this issue is affecting my income dramatically!! This needs to be resolved as soon as possible. This is unacceptable.
Natasha
***
I have send emails with screenshots of the poor upload speed as requested but have not received any feedback. This is really ridiculous and i would like for management to get in touch with me.
I need wifi to work and this issue is affecting my income dramatically!! This needs to be resolved as soon as possible. This is unacceptable.
Natasha
***
NJ
Natasha J's updateReviewer Update
02 Mar 2026, 19:13I am still waiting for proper feedback amd assistance!!! An agent called me om Friday stating that an investigation will be done and she assured me that the issue would be resolved!!! Its been two weeks down the line and nothing!! I have been loading pre-paid data bundles on my mobile phone as well as an MTN modem to work. This is disgusting!! Im giving you 24hours to fix it. I expect to get reimbursed for the inconvenience and all the data i had to purchase while struggling for you to provide the bare minimum...decent service. Seems like you just dont care about your customers but quick when it comes to debit!
NJ
Natasha J's update02 Mar 2026, 19:13
Reviewer Update
I am still waiting for proper feedback amd assistance!!! An agent called me om Friday stating that an investigation will be done and she assured me that the issue would be resolved!!! Its been two weeks down the line and nothing!! I have been loading pre-paid data bundles on my mobile phone as well as an MTN modem to work. This is disgusting!! Im giving you 24hours to fix it. I expect to get reimbursed for the inconvenience and all the data i had to purchase while struggling for you to provide the bare minimum...decent service. Seems like you just dont care about your customers but quick when it comes to debit!
NJ
Natasha J's updateReviewer Update
04 Mar 2026, 10:41Apologies i just got out of a meeting. No changes whatsoever, the upload speed is still 2/3mbps. I forgot to take a screenshot. All my devices (3) still lag and buffer nothing new.
NJ
Natasha J's update04 Mar 2026, 10:41
Reviewer Update
Apologies i just got out of a meeting. No changes whatsoever, the upload speed is still 2/3mbps. I forgot to take a screenshot. All my devices (3) still lag and buffer nothing new.