Good day, i was told by a consultant named Sifiso ref *** that my refund that ive been waiting on 2 months for will be in today

Ive heard this story so many times, and im tired of your appologiescause you are doing nothing about it i must everytime hear its being escalate and best of all when i try to speak to any team leader or manager they are not never available. Ive been paying for something for the last 2 and have months thats not working and now k must threaten with lawsuites to get my money for the past 2 and half months back. So your sorry means nothing to me i will definitely not recommend rain to anyone and i will take further steps against this company if i dont get feedback and my refund today still cause if you listen to your recordings then you will hear that is the promise that was made that they mjney will be in today.
Ive called rain 6 times already and 2 months later im still struggling.
So im done fighting i will just have to go the legal way now with this.

Ive been told week and half ago that the router will be collected. Still waiting still no response. And then they still have the nerve to tell me i can only be refunded when the router is collected. Is it my job to call and ask when the router will be collected. The sifiso lady i spoke to yeaterday told me a different story again i received a mail saying refund will be made and a call was also logged to collect the router.
Seems like everyone at that company has their own rules and give different feedback everytime.
Like i said if i dont get my refund today Rain as a company as a whole will definitely pay me more than the 2 and half months refund as im definitely going to take this matter further.

I would like the router to be collected today, and refund to take place today, im not interested in excuses. Ensure it gets done today. So i would suggest someone call me and get the info from me as im not putting my address or personal details on a platform where everyone can see it im sure yoi are aware of the POPIA

Someone can call me. And i will give my adress and details. This is not a private platform. And you are forcing me to putt my personal details on a public platform and we are all aware of the popi act, therefore protection of personal information.

They can call me on *** to arrange collection today still.

Mail sent

Every mail and call is always escalated but nothing comes from it. Will have to see how much truth there is in this "escalation and collection"

The ref number was sent. Please comfirm the total amount due to me. Seems like you only respond to public replies and not personal replies.

This payment is showing "pending" in my account so are u telling me im going to have to call around again in order for the money to be released?? This is litterally a never ending story and im running out of patience clearly you dont seem to understand that ive been fighting and struggling with this for the last 2 and half months. And here in still fighting.

J just spoke to discovery bank now. You putt a hold on this payments for 7 days and the release date will be 21 April.
You guys are really starting to **** me off. Ensure that you take that pending status off my account today still. I refuse to wait another week. You are ****s and cheats. When you wanted business you were quick to call and deduct but now i must run around waist airtime calling around and thats ****in unfait ive been paying for a devuce for 2 months thats has not been working since dilvery and now you have the nerve to give me false information as well.

Ensure that this money is released today still cause im not taking this **** any longer. And please do not forget that calls are recorded both your side and my banks side.
Get this sorted now and i dont want to hear any excuse.

If i had to delivery this type of service to my clients i would have bèen fired the first month already hut rain just dont give a damn.

Get this sorted NOW