Good day... I am ur...

Good day... I am urgently looking for assistance with a complaint I have with RAIN. Almost 2 weeks that I have notified them of weak signal. I am paying for a 5G connection and the network is so weak I am not able to work properly. After sending them a email threatening to cancel my internet service with them I received a call from the IT department and informed them that I'm working they should call my partner as he is close to the wifi for assistance. They called him twice and each time the phone rang only twice and the call would drop. Since then no one called back till now. Can you please assist