T
Thabo
1 reviews | Active since Dec 2024
28 Dec 2024, 15:48
Good day
Good day. I've received rain1 router on the 19th December 2024, since I've requested help from them regarding network problem, I can't use it so it is useless to me. I want to return it
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
28 Dec 2024, 16:02Hi Thabo,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply28 Dec 2024, 16:02
Official
Hi Thabo,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
T
Thabo's updateReviewer Update
31 Dec 2024, 15:15Disappointed by RAIN again by failing to honor their promise. As I've stated on the 28th December 2024 that I want to return the rain router as it is not serving it's purpose to provide me with internet,I immediately got the call from their consultant stating that they will fix the issue I'm having with RAIN ROUTER but still I didn't get help.
The consultant promised me that if the issue is not fixed by 30th December 2024 then they will cancel my contract so that I will not be billed and no charges will be added,but suppricenly so today 31st December they attempt to deduct from my account and the debit was supposed to on the 1st of January 2025.
I don't want this router anymore. I've used more than R600 to buy data on my phone to do my work because my work requires internet data to be done.
I'm very much disappointed from rain service.
Regards
T.K.DIKOLA
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The consultant promised me that if the issue is not fixed by 30th December 2024 then they will cancel my contract so that I will not be billed and no charges will be added,but suppricenly so today 31st December they attempt to deduct from my account and the debit was supposed to on the 1st of January 2025.
I don't want this router anymore. I've used more than R600 to buy data on my phone to do my work because my work requires internet data to be done.
I'm very much disappointed from rain service.
Regards
T.K.DIKOLA
***
***
T
Thabo's update31 Dec 2024, 15:15
Reviewer Update
Disappointed by RAIN again by failing to honor their promise. As I've stated on the 28th December 2024 that I want to return the rain router as it is not serving it's purpose to provide me with internet,I immediately got the call from their consultant stating that they will fix the issue I'm having with RAIN ROUTER but still I didn't get help.
The consultant promised me that if the issue is not fixed by 30th December 2024 then they will cancel my contract so that I will not be billed and no charges will be added,but suppricenly so today 31st December they attempt to deduct from my account and the debit was supposed to on the 1st of January 2025.
I don't want this router anymore. I've used more than R600 to buy data on my phone to do my work because my work requires internet data to be done.
I'm very much disappointed from rain service.
Regards
T.K.DIKOLA
***
***
The consultant promised me that if the issue is not fixed by 30th December 2024 then they will cancel my contract so that I will not be billed and no charges will be added,but suppricenly so today 31st December they attempt to deduct from my account and the debit was supposed to on the 1st of January 2025.
I don't want this router anymore. I've used more than R600 to buy data on my phone to do my work because my work requires internet data to be done.
I'm very much disappointed from rain service.
Regards
T.K.DIKOLA
***
***
T
Thabo's updateReviewer Update
31 Dec 2024, 18:19Thank you very much, please I need assurance in writing that states there will be no subscription debit in my account next month. Please cancel the debit order on my account.
T
Thabo's update31 Dec 2024, 18:19
Reviewer Update
Thank you very much, please I need assurance in writing that states there will be no subscription debit in my account next month. Please cancel the debit order on my account.