Give the coloured and black communities on Cape Cape Flats access to faster and more reliable internet, Rain.

The network is slow..consistently dropping to below 1 mbps...a far cry from the 10mbps advertised.. I know, this is the potential speed, given ideal factors. The proposed solution of rebooting my device in order to reconnect to a different tower is not the fix required to remedy the problem.

I suppose that I will have to consider an alternative network, which is a pity. The pricing of the product is ideal for consumers who don't have access to alternatives such as high speed uncapped adsl or fibre.

I suppose it comes with being located in a "low income community",(Heideveld, Cape Flats) which, I say, is an inaccurate way of thinking of such areas. Why? Because it is a too broad or generic description of the actual household income of all in such communities.

I will encourage your sales team to do a more thorough market analysis of these communities. They are missing out on an opportunity....

I suppose my location is some of the last to receive access to your 5G plan, as well. Again depriving existing and potential customers of economic opportunities that such technologies provide.

I want to suggest that you rethink your business strategy in your rollout of adequate network infrastructure and 5G coverage.

Sorry for the rant. Working and studying from home for the family has been very difficult due to the poor network experience from Rain.

A very disheartened customer.