tJ
thelma J
1 reviews | Active since Dec 2010
01 Dec 2025, 12:22
Give my money back ASAP!
You took money from me AGAIN, unauthorized. Refund my money today. I have verbally, on your recorded lines, and in writing cancelled my contract with you since end of last year. You even blocked me from canceling online as well.
Helpful (0)
Replies (10)0
Replies (10)tJ
thelma J's updateReviewer Update
01 Dec 2025, 12:43I phoned your customer care line Ref number ***6. The lovely lady said she is escalating to the dept. There is no number and no manage there. I want my refund from this morning and from earlier this year. Therefore TWO payments are due to me. I want my card details REMOVED from your system. I want my money for two months refunded in less than 24 hours. This is theft!
tJ
thelma J's update01 Dec 2025, 12:43
Reviewer Update
I phoned your customer care line Ref number ***6. The lovely lady said she is escalating to the dept. There is no number and no manage there. I want my refund from this morning and from earlier this year. Therefore TWO payments are due to me. I want my card details REMOVED from your system. I want my money for two months refunded in less than 24 hours. This is theft!
Rain's replyOfficial
01 Dec 2025, 13:11Hi Thelma
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query, and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query, and we will be in touch to assist further.
Regards,
rain.
Rain's reply01 Dec 2025, 13:11
Official
Hi Thelma
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query, and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query, and we will be in touch to assist further.
Regards,
rain.
tJ
thelma J's updateReviewer Update
01 Dec 2025, 13:44Lies!
Go check your recorded calls and emails. I cancelled it end of December 2024 and January again because you did not do a proper job of cancelling. You chose to not cancel on your systems no matter the records available. I want my money back.
Go to every email and recorded phone call
I want my money and feedback today still. I will not pay for what I cancelled and don't use. I'm not the first customer you are doing this to
Go check your recorded calls and emails. I cancelled it end of December 2024 and January again because you did not do a proper job of cancelling. You chose to not cancel on your systems no matter the records available. I want my money back.
Go to every email and recorded phone call
I want my money and feedback today still. I will not pay for what I cancelled and don't use. I'm not the first customer you are doing this to
tJ
thelma J's update01 Dec 2025, 13:44
Reviewer Update
Lies!
Go check your recorded calls and emails. I cancelled it end of December 2024 and January again because you did not do a proper job of cancelling. You chose to not cancel on your systems no matter the records available. I want my money back.
Go to every email and recorded phone call
I want my money and feedback today still. I will not pay for what I cancelled and don't use. I'm not the first customer you are doing this to
Go check your recorded calls and emails. I cancelled it end of December 2024 and January again because you did not do a proper job of cancelling. You chose to not cancel on your systems no matter the records available. I want my money back.
Go to every email and recorded phone call
I want my money and feedback today still. I will not pay for what I cancelled and don't use. I'm not the first customer you are doing this to
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:08Hi Rain
There are three refunds due to me. My original cancellation date is end of December 2024. Then I contacted your offices in January as you still debited me. Then apparently you didn't see the cancellation and would ensure it is done. Where are the calls I requested? Your lines should be recorded. I want my money back. Then in April you still didn't understand how my contract was not cancelled and yet not been in use since end December 2024???
This is theft. Pay my money back
There are three refunds due to me. My original cancellation date is end of December 2024. Then I contacted your offices in January as you still debited me. Then apparently you didn't see the cancellation and would ensure it is done. Where are the calls I requested? Your lines should be recorded. I want my money back. Then in April you still didn't understand how my contract was not cancelled and yet not been in use since end December 2024???
This is theft. Pay my money back
tJ
thelma J's update03 Dec 2025, 07:08
Reviewer Update
Hi Rain
There are three refunds due to me. My original cancellation date is end of December 2024. Then I contacted your offices in January as you still debited me. Then apparently you didn't see the cancellation and would ensure it is done. Where are the calls I requested? Your lines should be recorded. I want my money back. Then in April you still didn't understand how my contract was not cancelled and yet not been in use since end December 2024???
This is theft. Pay my money back
There are three refunds due to me. My original cancellation date is end of December 2024. Then I contacted your offices in January as you still debited me. Then apparently you didn't see the cancellation and would ensure it is done. Where are the calls I requested? Your lines should be recorded. I want my money back. Then in April you still didn't understand how my contract was not cancelled and yet not been in use since end December 2024???
This is theft. Pay my money back
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:11I want proof sent to me now that you have removed my card details off your system
tJ
thelma J's update03 Dec 2025, 07:11
Reviewer Update
I want proof sent to me now that you have removed my card details off your system
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:20Rain
You have not cancelled my account. You do owe me a refund go to your calls. Where are the calls I requested?
Where is the proof that you removed my card details from your system?
Why is it that I logged on now and it shows I owe you money? I don't. If my account is cancelled why are you debiting my account???!!!!! You are *****ing. CANCEL MY ACCOUNT. THIS WAS REQUESTED SINCE LAST YEAR DECEMBER! YOU JUST TRIED TO DEBIT MY ACCOUNT AGAIN! YOU TOOK MONEY YESTERDAY AND THE DAY BEFORE FOR A SERVICE I AM NOT USING. GIVE MY MONEY BACK
You have not cancelled my account. You do owe me a refund go to your calls. Where are the calls I requested?
Where is the proof that you removed my card details from your system?
Why is it that I logged on now and it shows I owe you money? I don't. If my account is cancelled why are you debiting my account???!!!!! You are *****ing. CANCEL MY ACCOUNT. THIS WAS REQUESTED SINCE LAST YEAR DECEMBER! YOU JUST TRIED TO DEBIT MY ACCOUNT AGAIN! YOU TOOK MONEY YESTERDAY AND THE DAY BEFORE FOR A SERVICE I AM NOT USING. GIVE MY MONEY BACK
tJ
thelma J's update03 Dec 2025, 07:20
Reviewer Update
Rain
You have not cancelled my account. You do owe me a refund go to your calls. Where are the calls I requested?
Where is the proof that you removed my card details from your system?
Why is it that I logged on now and it shows I owe you money? I don't. If my account is cancelled why are you debiting my account???!!!!! You are *****ing. CANCEL MY ACCOUNT. THIS WAS REQUESTED SINCE LAST YEAR DECEMBER! YOU JUST TRIED TO DEBIT MY ACCOUNT AGAIN! YOU TOOK MONEY YESTERDAY AND THE DAY BEFORE FOR A SERVICE I AM NOT USING. GIVE MY MONEY BACK
You have not cancelled my account. You do owe me a refund go to your calls. Where are the calls I requested?
Where is the proof that you removed my card details from your system?
Why is it that I logged on now and it shows I owe you money? I don't. If my account is cancelled why are you debiting my account???!!!!! You are *****ing. CANCEL MY ACCOUNT. THIS WAS REQUESTED SINCE LAST YEAR DECEMBER! YOU JUST TRIED TO DEBIT MY ACCOUNT AGAIN! YOU TOOK MONEY YESTERDAY AND THE DAY BEFORE FOR A SERVICE I AM NOT USING. GIVE MY MONEY BACK
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:21You are *****ing from me. They better not block this word *****ing that I previously typed
tJ
thelma J's update03 Dec 2025, 07:21
Reviewer Update
You are *****ing from me. They better not block this word *****ing that I previously typed
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:22******-ing from me is what you are doing. The system keeps blocking this word
tJ
thelma J's update03 Dec 2025, 07:22
Reviewer Update
******-ing from me is what you are doing. The system keeps blocking this word
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:22Robbing
tJ
thelma J's update03 Dec 2025, 07:22
Reviewer Update
Robbing
tJ
thelma J's updateReviewer Update
03 Dec 2025, 07:23Finally I can type a simile to taking my money without my consent as it keeps blocking the other word for theft
tJ
thelma J's update03 Dec 2025, 07:23
Reviewer Update
Finally I can type a simile to taking my money without my consent as it keeps blocking the other word for theft