HL
Hlatse L
1 reviews | Active since Apr 2025
20 May 2025, 14:22
Give me back my money
I have been going back and forth for my refund! I keep getting emails stating that my refund is on the way but never get what’s due to me! Please ensure I get my remaining balance of R4845.04 The most recent refund reference number is ***9. Give me back my money! I’m tired of this back and forth you keep doing.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
20 May 2025, 15:13Hi Hlatse,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply20 May 2025, 15:13
Official
Hi Hlatse,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
HL
Hlatse L's updateReviewer Update
21 May 2025, 14:55Please provide proof of the refund.
HL
Hlatse L's update21 May 2025, 14:55
Reviewer Update
Please provide proof of the refund.
HL
Hlatse L's updateReviewer Update
21 May 2025, 15:24I communicated with my bank and based on your email it takes 7-10 business days for the money to clear. Nothing was shown on their side.
HL
Hlatse L's update21 May 2025, 15:24
Reviewer Update
I communicated with my bank and based on your email it takes 7-10 business days for the money to clear. Nothing was shown on their side.
HL
Hlatse L's updateReviewer Update
23 May 2025, 14:03Hi.
This is RIDICULOUS! It’s been 2 months ! Where is my money, everyone keeps telling me my matter is being escalated to the billing department ! Give BACK my R4 845,04, it’s MY MONEY! I can’t keep going back and forth on this.
This is RIDICULOUS! It’s been 2 months ! Where is my money, everyone keeps telling me my matter is being escalated to the billing department ! Give BACK my R4 845,04, it’s MY MONEY! I can’t keep going back and forth on this.
HL
Hlatse L's update23 May 2025, 14:03
Reviewer Update
Hi.
This is RIDICULOUS! It’s been 2 months ! Where is my money, everyone keeps telling me my matter is being escalated to the billing department ! Give BACK my R4 845,04, it’s MY MONEY! I can’t keep going back and forth on this.
This is RIDICULOUS! It’s been 2 months ! Where is my money, everyone keeps telling me my matter is being escalated to the billing department ! Give BACK my R4 845,04, it’s MY MONEY! I can’t keep going back and forth on this.
HL
Hlatse L's updateReviewer Update
23 May 2025, 14:12I have things that need to be paid with that money that have fallen behind ! What is wrong with you? The money was unauthorised to begin with!
HL
Hlatse L's update23 May 2025, 14:12
Reviewer Update
I have things that need to be paid with that money that have fallen behind ! What is wrong with you? The money was unauthorised to begin with!
HL
Hlatse L's updateReviewer Update
23 May 2025, 14:13Give BACK my R4 845,04, it’s MY MONEY! I can’t keep going back and forth on this. It’s been more than 2 months now ! Full of escalations
HL
Hlatse L's update23 May 2025, 14:13
Reviewer Update
Give BACK my R4 845,04, it’s MY MONEY! I can’t keep going back and forth on this. It’s been more than 2 months now ! Full of escalations
HL
Hlatse L's updateReviewer Update
23 May 2025, 16:30Hi, please ensure that the proof is of my refund of the R4 845,04 that I keep being told is being “escalated” to the billing department, not of the R2385. I already RECEIVED THAT! I am supposed to get my R7230,04 back! I only got R2385 ! I AM WAITING FOR MY R4845.04! You just sent me proof of the R2385 which we have ALREADY established I HAVE received ! Maybe repeating it a few times in this message will make it make sense to you. I AM DUE R4 845.04!!! NOT DUE FOR PROOF OF R2385, I ALREADY HAVE THAT !
HL
Hlatse L's update23 May 2025, 16:30
Reviewer Update
Hi, please ensure that the proof is of my refund of the R4 845,04 that I keep being told is being “escalated” to the billing department, not of the R2385. I already RECEIVED THAT! I am supposed to get my R7230,04 back! I only got R2385 ! I AM WAITING FOR MY R4845.04! You just sent me proof of the R2385 which we have ALREADY established I HAVE received ! Maybe repeating it a few times in this message will make it make sense to you. I AM DUE R4 845.04!!! NOT DUE FOR PROOF OF R2385, I ALREADY HAVE THAT !
HL
Hlatse L's updateReviewer Update
24 May 2025, 08:13Good day,
Why does it feel like you have no sense of urgency? HOW is it taking 2 months just to process R4845.04… how do you not have immediate payment options for such cases? Why do I have to pretty much beg for money that is MINE to begin with?
Why does it feel like you have no sense of urgency? HOW is it taking 2 months just to process R4845.04… how do you not have immediate payment options for such cases? Why do I have to pretty much beg for money that is MINE to begin with?
HL
Hlatse L's update24 May 2025, 08:13
Reviewer Update
Good day,
Why does it feel like you have no sense of urgency? HOW is it taking 2 months just to process R4845.04… how do you not have immediate payment options for such cases? Why do I have to pretty much beg for money that is MINE to begin with?
Why does it feel like you have no sense of urgency? HOW is it taking 2 months just to process R4845.04… how do you not have immediate payment options for such cases? Why do I have to pretty much beg for money that is MINE to begin with?
HL
Hlatse L's updateReviewer Update
24 May 2025, 11:24Once again the experience of daily check-ins continues! When I don’t check in, nothing gets done. TWO WHOLE MONTHS! Terrible service you have!
HL
Hlatse L's update24 May 2025, 11:24
Reviewer Update
Once again the experience of daily check-ins continues! When I don’t check in, nothing gets done. TWO WHOLE MONTHS! Terrible service you have!
HL
Hlatse L's updateReviewer Update
26 May 2025, 08:22Good day,
I was told the billing department doesn’t work on weekends. Please ensure my money is processed today! I have multiple reference numbers for this case ***9 - this is from the 2nd of May, I was told it was the outstanding refund of R4845.04. When I call back I hear it was not processed so the email was a “****” to have me “thrown off?” Please give back my money TODAY ! Send an immediate payment ! I’m even open to an e-wallet/ cash send/ instant money/ send imali.
I was told the billing department doesn’t work on weekends. Please ensure my money is processed today! I have multiple reference numbers for this case ***9 - this is from the 2nd of May, I was told it was the outstanding refund of R4845.04. When I call back I hear it was not processed so the email was a “****” to have me “thrown off?” Please give back my money TODAY ! Send an immediate payment ! I’m even open to an e-wallet/ cash send/ instant money/ send imali.
HL
Hlatse L's update26 May 2025, 08:22
Reviewer Update
Good day,
I was told the billing department doesn’t work on weekends. Please ensure my money is processed today! I have multiple reference numbers for this case ***9 - this is from the 2nd of May, I was told it was the outstanding refund of R4845.04. When I call back I hear it was not processed so the email was a “****” to have me “thrown off?” Please give back my money TODAY ! Send an immediate payment ! I’m even open to an e-wallet/ cash send/ instant money/ send imali.
I was told the billing department doesn’t work on weekends. Please ensure my money is processed today! I have multiple reference numbers for this case ***9 - this is from the 2nd of May, I was told it was the outstanding refund of R4845.04. When I call back I hear it was not processed so the email was a “****” to have me “thrown off?” Please give back my money TODAY ! Send an immediate payment ! I’m even open to an e-wallet/ cash send/ instant money/ send imali.
HL
Hlatse L's updateReviewer Update
26 May 2025, 12:04I have communication with the collections department that states that I would be fully refunded and a payment arrangement would then be made for the outstanding amount. The money taken was ******** whether or not there is an outstanding balance, even if you were taking money for the January payment you were supposed to take the amount I agreed to which is also stated in YOUR legal page !
HL
Hlatse L's update26 May 2025, 12:04
Reviewer Update
I have communication with the collections department that states that I would be fully refunded and a payment arrangement would then be made for the outstanding amount. The money taken was ******** whether or not there is an outstanding balance, even if you were taking money for the January payment you were supposed to take the amount I agreed to which is also stated in YOUR legal page !