Ghost Protocol - Cheap Labour, Higher Margins, ****ty Service

The only reason they are getting a 2 star as opposed to 1 is that historically they HAD good service. They’ve moved their call center agents to somewhere in Asia who only escalate. Their customer care line chooses when to work and can’t even get through to an agent. It’s a ghost operation honestly. “Hi, you’ve reached rain…” and then what? No prompts no nothing. Paid via payment gateway and still somehow you’re telling me you can’t find the payment as if it’s EFT and I still need to POP? 2 days of nonsense. Multiple References and emails and numerous calls. And a stupid chatbot AI. Do yourself a favor and get an ISP with real people and brick and mortar because you can’t reach anyone.