MH
Mark H

1 reviews | Active since Aug 2020

29 Aug 2020, 07:36

Ghost Company

Since I've received my Rain sim card on the 25 August 2020 have I been trying to contact rain to complain about their bad coverage in my area. The download speeds is 45kb/s whereas I've been with telkom using the same internet device getting much better download speeds of up to 3-4 mb/s.

This to me is unacceptable and I thing we need to lodge a complaint with ICASA to resolve our issues. Rain to me is a ghost company where you don't have human contact with this establishment. I hope Mr. Roos will intervene to safe this company. I will be exposing this ghost company to the world in the political arena to get the response we deserve. Regards Mark

0
Replies (1)
Rain
Rain's reply31 Aug 2020, 10:08
Official
Hi  Mark H

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline