Getting debited after cancelling the services

I cancelled my monthly subscription with Rain on the 2nd of April 2025. I was sent a confirmation email that the services will be cancelled by the end of the 25th of April 2025.

The company did not process the cancellation as per their commitment, as they tried to debit R555 from my account beyond the 25th of April. When I called to enquire, they told me that the cancellation never went through, they apologised and promised to stop the debit order and cancel my subscription. The services were never cancelled, and they tried to debit again at the end of June, now they were trying to debit R1110, which is for 2 months.

When I called again in June, the services were cancelled, but I was told that I may settle the R1110 reflecting in my account. Rain failed to cancel the subscription at the end of April 2025, and still expect me to pay for services I never used. I refused to pay the outstanding amount, and they promised to cancel the debit order.

The debit order is was never cancelled, and they attempted to debit R555 on the 10th of July 2025, which went through. I called to request a refund of my money, they promised to call me back to finalise the refund process, which they never did. The lodged call was closed on their system, and no reason was given to justify why the call was closed. The company attempted to debit another R555 on the 25th of July 2025. When I called to enquire, I am told that I owe that money. And when I dispute the matter, the lady, her name is “Jam”, tells me that she will escalate the matter, and someone will call me. She basically gave me the same reason she gave me last month, and based on the past experience, that basically means nothing. The lady “Jam” was rude the whole time, she was shouting at me like I’m a child, she could not even answer some questions, and on some questions she’d say things that are not answering my questions