KP
Keyoolin P
1 reviews | Active since Jun 2020
11 Jun 2020, 19:19
General poor support and lack of care
As per the majority of the reviews for rain on this site, my experience has been subpar. It makes me wonder how a company which treats it's customers in its early stages of growth, is going to treat it's customers in future.
I signed up for a 4G LTE package for my parents who are in PMB (while I'm in JHB) using my details and made it known that my mum would be accepting delivery and thus RICA would need to be done on their name. They were quick to take payment even though they refused to allow my mum to accept delivery. This was about 3 months ago. To this date, I have struggled to receive proper support from their support team, to get my parents the LTE sim. Fortunately, I had signed them up with an Axxess LTE package (which was super easy for the parents to RICA), so they still have access to the internet.
I wonder if I'll ever get the money back. Ombudsman might be the only way forward...
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Jun 2020, 15:28Hi Keyoolin
Trust you are well and keeping warm.
Firstly please accept my humble apologies for the service you have received thus far. Please note one of my 4G agents will getting touch with you soon to resolve your issues.
Regards
Fattima
Trust you are well and keeping warm.
Firstly please accept my humble apologies for the service you have received thus far. Please note one of my 4G agents will getting touch with you soon to resolve your issues.
Regards
Fattima
Rain's reply15 Jun 2020, 15:28
Official
Hi Keyoolin
Trust you are well and keeping warm.
Firstly please accept my humble apologies for the service you have received thus far. Please note one of my 4G agents will getting touch with you soon to resolve your issues.
Regards
Fattima
Trust you are well and keeping warm.
Firstly please accept my humble apologies for the service you have received thus far. Please note one of my 4G agents will getting touch with you soon to resolve your issues.
Regards
Fattima
KP
Keyoolin P's updateReviewer Update
20 Jun 2020, 06:42Hi Fattima
Really appreciate your response.
I do find it interesting how only once complaining on a public platform, that minute levels of service is giving. It feels like your reply was more a public relations reply and a way to make it seem like rain actually listened.
I received a reply from one of your agents on the day of your reply, saying that they will expedite my delivery, etc. It's now the 20th, 5 days later, and after numerous failed attempts at contacting your agent back, I've decided to give up hope on ever receiving service.
I've tried to inform your agent that I'm only in PMB for another week, and that delivery needs to take place ASAP before I leave. Clearly, no interest was giving to that. And as I anticipate, I might get some response after this complaint, telling me that if I cannot accept delivery, then you cannot delivery. I've been here for long enough to accept delivery.
To anyone reading this review. I've heard from others that rain isn't a terrible company. I mean they're providing you uncapped 4G for under R500. But you need to understand that the reason they are able to charge this little, is because they do not spend money on service. So should you ever have a problem, or issue with your internet, there's a high chance that it's not going to be solved or that it will take you days/weeks of frustration trying to solve it. It's up to you to decide whether you prefer paying extra for at least basic services, in which case I'd definitely recommend Afrihost and Axxess.
Really appreciate your response.
I do find it interesting how only once complaining on a public platform, that minute levels of service is giving. It feels like your reply was more a public relations reply and a way to make it seem like rain actually listened.
I received a reply from one of your agents on the day of your reply, saying that they will expedite my delivery, etc. It's now the 20th, 5 days later, and after numerous failed attempts at contacting your agent back, I've decided to give up hope on ever receiving service.
I've tried to inform your agent that I'm only in PMB for another week, and that delivery needs to take place ASAP before I leave. Clearly, no interest was giving to that. And as I anticipate, I might get some response after this complaint, telling me that if I cannot accept delivery, then you cannot delivery. I've been here for long enough to accept delivery.
To anyone reading this review. I've heard from others that rain isn't a terrible company. I mean they're providing you uncapped 4G for under R500. But you need to understand that the reason they are able to charge this little, is because they do not spend money on service. So should you ever have a problem, or issue with your internet, there's a high chance that it's not going to be solved or that it will take you days/weeks of frustration trying to solve it. It's up to you to decide whether you prefer paying extra for at least basic services, in which case I'd definitely recommend Afrihost and Axxess.
KP
Keyoolin P's update20 Jun 2020, 06:42
Reviewer Update
Hi Fattima
Really appreciate your response.
I do find it interesting how only once complaining on a public platform, that minute levels of service is giving. It feels like your reply was more a public relations reply and a way to make it seem like rain actually listened.
I received a reply from one of your agents on the day of your reply, saying that they will expedite my delivery, etc. It's now the 20th, 5 days later, and after numerous failed attempts at contacting your agent back, I've decided to give up hope on ever receiving service.
I've tried to inform your agent that I'm only in PMB for another week, and that delivery needs to take place ASAP before I leave. Clearly, no interest was giving to that. And as I anticipate, I might get some response after this complaint, telling me that if I cannot accept delivery, then you cannot delivery. I've been here for long enough to accept delivery.
To anyone reading this review. I've heard from others that rain isn't a terrible company. I mean they're providing you uncapped 4G for under R500. But you need to understand that the reason they are able to charge this little, is because they do not spend money on service. So should you ever have a problem, or issue with your internet, there's a high chance that it's not going to be solved or that it will take you days/weeks of frustration trying to solve it. It's up to you to decide whether you prefer paying extra for at least basic services, in which case I'd definitely recommend Afrihost and Axxess.
Really appreciate your response.
I do find it interesting how only once complaining on a public platform, that minute levels of service is giving. It feels like your reply was more a public relations reply and a way to make it seem like rain actually listened.
I received a reply from one of your agents on the day of your reply, saying that they will expedite my delivery, etc. It's now the 20th, 5 days later, and after numerous failed attempts at contacting your agent back, I've decided to give up hope on ever receiving service.
I've tried to inform your agent that I'm only in PMB for another week, and that delivery needs to take place ASAP before I leave. Clearly, no interest was giving to that. And as I anticipate, I might get some response after this complaint, telling me that if I cannot accept delivery, then you cannot delivery. I've been here for long enough to accept delivery.
To anyone reading this review. I've heard from others that rain isn't a terrible company. I mean they're providing you uncapped 4G for under R500. But you need to understand that the reason they are able to charge this little, is because they do not spend money on service. So should you ever have a problem, or issue with your internet, there's a high chance that it's not going to be solved or that it will take you days/weeks of frustration trying to solve it. It's up to you to decide whether you prefer paying extra for at least basic services, in which case I'd definitely recommend Afrihost and Axxess.