Fvck this shvt

I've had connection issues with your device and whatsoever and requested for cancelation. One of your consultants called me and requested to resolve my connection issues and replaced the old decide with another one. Everything went smooth...

After some time, I received an SMS informing me that prices will increase. Due to the current unstable economic crisis, I had to balance my finances and requested to cancel once again. Someone called me and offered a discount for at least 3 months in attempt to retain me.

I accepted the offer and surprisingly on the next collection date, the full amount including the increase, was debited. Logged a complaint and I was informed I'm the at fault. How so? I don't know. Sharp! I was then offered another 3 months discount which was lesser than the first amount, next collection date, an incorrect amount was debited. I let that slide, now it's the second month, and guess what? Back to the original amount.

The dishonesty and inconsistent billing has led me here and now I just want to cancel the whole subscription I have with you guys.

Please can I be assisted before I escalate this matter further... I know Icasa would be interested in such complaints.