BM
Busi M
1 reviews | Active since Feb 2020
29 Oct 2021, 17:50
fustrated!!!!!!!!!!!!!!!!!!!!!!
i am sooooooooooo fustrated with the service. i upgraded my rain from 4G to 5G. it was delivered on the expected date. i was told that as soon as i switch my 5G router, the 4G will automatically be cancelled, meaning that the 5G should start working immediately. well.... this was not the case. my 5G is not working, i have contacted your call centre 3X and got 3 different answers from 3 different people. had i known that it would take 72hours to activate the 5G i wouldnt have requested the upgrade now..i would've honestly waited for the new month. i need this to be sorted ASAP. if this cant be sorted out today please cancel the 5G and reactivate the 4G.
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Replies (2)BM
Busi M's updateReviewer Update
02 Nov 2021, 10:22Hi, i have provided it to your consultants. i am currently not at home as i need to work from the office until this mess is sorted out!
i have called 10X... every time i call i get a different response! that 6 letter/digit number was provided to you guys! i need a technician to come assist! i have lost 5 days of productivity due to this outracious service!
can you also confirm what other steps i need to follow since the support department cant assist me. i have asked for a manager to call me and no call has been received.
i have called 10X... every time i call i get a different response! that 6 letter/digit number was provided to you guys! i need a technician to come assist! i have lost 5 days of productivity due to this outracious service!
can you also confirm what other steps i need to follow since the support department cant assist me. i have asked for a manager to call me and no call has been received.
BM
Busi M's update02 Nov 2021, 10:22
Reviewer Update
Hi, i have provided it to your consultants. i am currently not at home as i need to work from the office until this mess is sorted out!
i have called 10X... every time i call i get a different response! that 6 letter/digit number was provided to you guys! i need a technician to come assist! i have lost 5 days of productivity due to this outracious service!
can you also confirm what other steps i need to follow since the support department cant assist me. i have asked for a manager to call me and no call has been received.
i have called 10X... every time i call i get a different response! that 6 letter/digit number was provided to you guys! i need a technician to come assist! i have lost 5 days of productivity due to this outracious service!
can you also confirm what other steps i need to follow since the support department cant assist me. i have asked for a manager to call me and no call has been received.
BM
Busi M's updateReviewer Update
10 Nov 2021, 12:21Good day, please note that the new rain sim card was received, however it is still not working. i dont think its the sim that has a problem.. i honestly think its the router. i have asked for a technician to come assist but no assistance received. i am so frusrated and gatvol with this. i have not had internet for since 27/10/2021. i want to be compensated for this.
please also provide me with your ombudsman details...
please also provide me with your ombudsman details...
BM
Busi M's update10 Nov 2021, 12:21
Reviewer Update
Good day, please note that the new rain sim card was received, however it is still not working. i dont think its the sim that has a problem.. i honestly think its the router. i have asked for a technician to come assist but no assistance received. i am so frusrated and gatvol with this. i have not had internet for since 27/10/2021. i want to be compensated for this.
please also provide me with your ombudsman details...
please also provide me with your ombudsman details...