Furious with Rain

We made an agreement in December regarding the debit amount. I paid it is myself in December and the 1st of February my account was debited with double the amount that we agreed on. I immediately logged it on raingo and didn't get any feedback. I logged it there a few more times and still no feedback. I finally found their number and called on the 18/02/25 and again on the 26/02/25 and the American call centre agents promised that the issue will be escalated but that accounts department can't get incoming calls. On the 01/03/25 my account was debited again which it should not have been according to our agreement. I call them on the day and again the American call centre agent told me that the issue would be escalated and an agent will call me back during the da. Needless to say I'm still waiting for them to call me back. I'm so annoyed and just want my money back but it seems like Rain is not interested in refunding or listening to me. So disappointing!!!