Furious customer, no customer service

I would like to complain about the service received by Bradley Manual in sale on 24th April 2024, I asked for my package to be downgraded instead of transferring to contact centre , for cancelation of my previous package, I got debited twice, today I called twice to support centre, Akash didn't assist me and transferred me to cancelation which took 30 minutes to be answered , and I had to recall since I was holding on forever,his colleague Bradley from contact centre drops call after informing me that finance department can only do the reversal and cancelation on Monday, he refused to give me his surname , Rain service is pathetic and I will be informing everyone on all social media about your quality of service, please go listen to the call Ref ***1