Frustration with Rain and RAM

Although the speed was initially good - i've experienced many disconnects which was so irritating that the speed advantage quickly fade. Then when I cancel the real frustration started. I cancelled on the 13th and my internet was immediately disconnected however I still have not been refunded for the days that I did not use. I did pay the full 499 Rand upfront for my cancellation month. It may be that the refund will only happen after they received the free-to-use device. Which brings me to the next major issue I have regarding the return process of the free to use device. RAM phoned to come and collect it later in the afternoon after 'i've already left from work already for the weekend. So they were not there yet. And even though I suggest an alternative pickup address for saturday or monday they told me that it is no problem they will fetch it at my work address on tuesday. On tuesday I went to work for only this reason - we had an agreement that they will fetch it there - but no one pitched - no one even call and it is impossible to speak to any person because I logged a ticket with ram and no-one rep**** or followed it up - and then on to the next battle - rain support - I called multiple times their customer support explaining the problem and although the last 2 persons seemed to be helpful until now I still did not have any success in their collection process. In the very same time that i've started the cancellation process - where my internet was cut of on day one, during working hours - I have signed up with another service provider who sent the sim and device all the way from east london to cape town and I am already happily connected with another service provider since yesterday who fit my needs in terms of performance, price and customer care much better.