Frustration of none endless Rain Network Connection Provider

Item: Rain
Rating: 1
Author: Siyamthanda M

I didnt have network connection for two weeks with rains, after i made many complaints it was said that i will receive new simcard and this months payment was going to be recalculated. I come to realise that they deducted this full amount this today. What does this company want from me? Do i really need to end my contract with them? I am sick and tired of all the nonsense.

Helpful (0)

Replies (5)

Rain's replyOfficial

25 Apr 2025, 14:45

Hi Siyamthanda,

Thank you for bringing your billing complaint to our attention.

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply25 Apr 2025, 14:45

Official

Siyamthanda M's updateReviewer Update

26 Apr 2025, 12:54

I missed the call yesterday but there was no 2nd or third call to try and get me. I wrote on Facebook with no reply, and calling Rain is pointless because we never get consultants. Please try and call me

Siyamthanda M's update26 Apr 2025, 12:54

Reviewer Update

Siyamthanda M's updateReviewer Update

26 Apr 2025, 16:11

I didnt request a sim swap, Rain decided to send me a new sim card after two weeks of no connection, they then promised that my payment will be prorated for the weeks i had no connection. I need this fixed and i want my money back

Siyamthanda M's update26 Apr 2025, 16:11

Reviewer Update

Siyamthanda M's updateReviewer Update

26 Apr 2025, 18:52

My services are active, I received the simcard on the 14th of April after not having connection from the 29th of March

Siyamthanda M's update26 Apr 2025, 18:52

Reviewer Update

My services are active, I received the simcard on the 14th of April after not having connection from the 29th of March

Siyamthanda M's updateReviewer Update

26 Apr 2025, 22:37

Thank you very much

Siyamthanda M's update26 Apr 2025, 22:37

Reviewer Update

Thank you very much