Frustration is not the word!!!!!!!!!!!

Since December 2022 I have been trying to contact rain regarding a faulty router. As much as I have explained to them that the router needs to be replaced, I receive communication that it is a network issue, there after I am told to wait till after loadshedding to switch on my router as if I am dumb enough to complain that my router is not switching on during loadshedding. I was then double debited and told that it was my payment for december and january despite not being able to use the service. I was told I will receive a new router but I am still waiting for that router and its been more then two weeks.