Frustration, Frustration, Frustration!!!!!

Rain employing a bunch of *********** idiots that do not know how to do their jobs properly? Sometime last year, a friend asked me to pay her account her Rain account for that month, which I did. In January this year Rain decided to bill me R1800 for my friends account, which I disputed because i was under the impression that when I helped my friend, it was a once off. Your consultant from your billing department by the name of Boipuso Letsapa assisted me and eventually credited me for half the money because she realized that the R1800 included the months when my friends account was suspended. This was fair enough because my friend had to then refund me the rest. I the asked Boipuso if Rain will debit my account again and her response was "No further debits will be made" (I have that on email). To my surprise, i was again debited R130 in Feb and R271 in March. I sent Boipuso an email which till today I still haven't received a response. I then resorted to calling the call center where the agents and team leaders kept telling me that they will escalate and someone will contact me.... once again im still waiting for whoever the escalations where sent to, to contact me (Not surprised). on Friday 1 April 2022 after spending over an hour on the line I finally managed to get assistance from a team leader by the name of Waheed Carrim and his consultant (Thabo) where they processed the refund for the February and March transactions and i was promised that Rain will not debit card for my friends account. Yesterday 06 April 2022 I had no internet services on MY personal Rain account (Not the disputed account) when i called rain today, i was advised that my services where cancelled. instead of ensuring that my card was removed from my friends account, Waheed Carrim and Thabo cancelled the incorrect account(my personal account). how *********** are they? Can Rain please reinstate my services today because i did not request my line to be cancelled. I spent another hour on the line with rain this morning and a team leader by the name of Rebecca was assisting me. she then dropped the call and when i called back, i was advised that she went to a meeting and cannot speak to me. I need to speak to someone more senior at Rain because clearly your staff at call center level are very *********** and cannot deal with basic queries.