Frustration

I have been using Rain’s services for over a year and during this time there have been recurring network issues in my area. Unfortunately, the situation has worsened recently, particularly during my attempt to cancel the service.

I have been offline since yesterday after being advised that, in order to cancel the service, I needed to port my cell phone number. I followed this process as instructed, despite having raised my concern that I did not understand the relevance of my cell phone number to Rain. Nevertheless, I comp**** with the instructions provided.

Last night, I attempted to use my phone but was unable to make calls. I assumed this might be due to network issues at the time. However, this morning I discovered that my phone is completely offline. I am unable to make or receive calls, receive SMS messages, or connect to the network at all.

Since early this morning, I have been in contact with your team via WhatsApp, but the issue remains unresolved. I have made several follow-ups and continue to receive the same response—that the escalation team is busy investigating the matter. I am also concerned that my family and/or colleagues/work-related contacts may be trying to reach me but are unable to do so due to this outage.