1 reviews | Active since May 2020
FRUSTRATING PAYING FOR A NON EXISTANT SERVICE
Have been having a torrid time with service from this service provider to such a degree that the internet 4g they provide is off "connecting" "connecting" "connecting" 24 hours a day AND VERY BAD SIGNAL ON WHATSAPP "losing signal "RECONNECTING" "RECONNECTING" "RECONNECTING" THEN "NO SERVICE" !!! We reboot the wifi module at least 20 times + a day !!! Eventually been forced to phone on the land line !! It's either Vodacom's bad service they getting or they have over subscribed, which I believe is more the case !! They still advertising extensively on TV for 5g subscribers, which is to the detriment of the existing subscribers on 4g !! When i eventually managed to get hold of one of their consultants (very difficult to get hold of as all contact must be done through their website - almost impossible) and said "BE HONEST" as you guys are over extended in the Sandton area, which Vodacom has only the one tower and MUST WITHOUT A DOUBT have too many of everything bouncing off it !! Besides all the Vodacom cell phone subscribers using the tower as a Cell C subscriber being advised due to their BAD service that I must link up to Vodacom, as they have huge problems (as we all know very well why) with their own system !! So what does that tell you !!! The consultant said they hoping to have another tower erected as soon as they have the finance, which is ABSOLUTE ******* as the cost of another tower WOULD BE pretty much out the question so their bad service will be like the load shedding we getting and will be going on infinitum and the service will deteriorate to a stage of extinction and not going to be worth continuing with at a cost of R479.00 PM "UNCAPPED" GETTING LESS THAN 50% PER DAY/NIGHT USAGE PLUS THE FRUSTRATION OF HAVING TO PUT UP WITH THE ON GOING BAD SIGNAL !!!!!!! Only thing is to move to fibre but the cost for uncapped is almost double the price but nevertheless may be well worth it, as it will safer than being put into a padded cell having to put up with Cell C and Rain at the same time !!!!!!!!!!!!!!!!!!!!!
I hope you are doing well today.
Please note that I have escalated your ticket to a billing agent for further assistance.
Kind Regards
Mosa
I hope you are doing well today.
Please note that I have escalated your ticket to a billing agent for further assistance.
Kind Regards
Mosa
