Frustrating Experience with Store Collection and Delivery

I purchased the 101 bundle on 22nd August for store collection, aiming to get it as soon as possible. The website presented collection options, and I chose the store closest to my home. After driving twice, covering a significant distance, I found nothing at the store. On 2nd September, I called customer service and was informed that my order would be moved to the delivery queue, which was fine since delivery takes 3-5 days.

However, when I logged in on 3rd September, I saw that the item was still in the collection queue. I called customer service again, only to find out that the store I selected doesn't even exist, and now I’d have to wait another 3-5 days for delivery, on top of the additional delay. I decided to cancel and request a refund. If this is how things start, I’m left extremely disappointed!