Frustrating Experience with Rain's "The 101" Wifi Service

I have been extremely disappointed with the service provided by Rain, particularly with their latest wifi router, "The 101." Despite logging four tickets both on calls and via the app and router, requesting assistance, I have yet to receive any response from the company. This lack of communication has left me without wifi for six days, despite being a paying customer.

"The 101" router, touted as their latest and best, has proven to be a source of frustration rather than an improvement. Despite displaying a full 5G coverage signal, both upload and download speeds consistently register between zero and 5. I have diligently followed all resetting procedures recommended by Rain, with no improvement in the situation.

The fact that I am paying for a service that I am not receiving is not only disappointing but also unacceptable. It is disheartening to experience such a lack of urgency and responsiveness from a service provider, especially when dealing with an essential service like internet connectivity.

In summary, my experience with Rain has been nothing short of a disgrace. The absence of communication and the failure of their flagship router, coupled with the prolonged downtime, reflect poorly on their commitment to customer satisfaction. I am left frustrated and questioning the value of the service I am paying for.