BM
Bafana M
1 reviews | Active since Aug 2025
05 Aug 2025, 17:27
Frustrating Experience – Still Being Billed for a Service I Don’t Use
I stopped using Rain over 5 months ago and have been trying to cancel my account ever since. The app doesn’t work, the website keeps referring me back to the app, and customer service hasn’t been helpful at all. Instead they demanded that I should make a promise to pay the recurring balance.
Despite no longer using the service, Rain continues to try to debit my account every month. I've called, sent messages, and tried all available channels but still no resolution.
This kind of service is unacceptable. Im refusing to be charged for a service I didn’t use.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
05 Aug 2025, 17:50Hi Bafana
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply05 Aug 2025, 17:50
Official
Hi Bafana
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BM
Bafana M's updateReviewer Update
06 Aug 2025, 11:30You better Come back to let me know my contract's been Cancelled because it's been too long since I Begged you to cancel my contract. Not anymore, You will cancel my contract and come and take your Router. And give me my refund.
BM
Bafana M's update06 Aug 2025, 11:30
Reviewer Update
You better Come back to let me know my contract's been Cancelled because it's been too long since I Begged you to cancel my contract. Not anymore, You will cancel my contract and come and take your Router. And give me my refund.
BM
Bafana M's updateReviewer Update
08 Aug 2025, 08:00What am I paying for exactly? I didn't use any of your services for free all along so what am I supposed to pay for this time? And you're still trying to debit my account why? I've paid upfront from the beginning so what do I owe you?
BM
Bafana M's update08 Aug 2025, 08:00
Reviewer Update
What am I paying for exactly? I didn't use any of your services for free all along so what am I supposed to pay for this time? And you're still trying to debit my account why? I've paid upfront from the beginning so what do I owe you?
BM
Bafana M's updateReviewer Update
08 Aug 2025, 08:01Even your CCD courier link they sent doesn't work... I did put the last 4 digits of my numbers it says it's invalid...
BM
Bafana M's update08 Aug 2025, 08:01
Reviewer Update
Even your CCD courier link they sent doesn't work... I did put the last 4 digits of my numbers it says it's invalid...
BM
Bafana M's updateReviewer Update
11 Aug 2025, 06:05"charges on active services" ? What are you talking about? Because I've never used your services for free before?..
.
But it's okay please cancel my contract today and stop making me a fool.. I no longer want To use your Services ever again please come and collect your Router.. if you're failing to do that just tell me beforehand
.
But it's okay please cancel my contract today and stop making me a fool.. I no longer want To use your Services ever again please come and collect your Router.. if you're failing to do that just tell me beforehand
BM
Bafana M's update11 Aug 2025, 06:05
Reviewer Update
"charges on active services" ? What are you talking about? Because I've never used your services for free before?..
.
But it's okay please cancel my contract today and stop making me a fool.. I no longer want To use your Services ever again please come and collect your Router.. if you're failing to do that just tell me beforehand
.
But it's okay please cancel my contract today and stop making me a fool.. I no longer want To use your Services ever again please come and collect your Router.. if you're failing to do that just tell me beforehand
BM
Bafana M's updateReviewer Update
11 Aug 2025, 06:06And I'm done wasting my time, money and energy on your poor service.
BM
Bafana M's update11 Aug 2025, 06:06
Reviewer Update
And I'm done wasting my time, money and energy on your poor service.