TM
Thavan M
1 reviews | Active since Oct 2011
10 Dec 2021, 07:50
Frustrating customer service
I cancelled my 5G and was told that the router would be picked up in a week. That time has passed so I logged a support ticket. I get an email asking if I want to cancel (my already cancelled) account and my address to collect the router.
ISN'T IT MANDATORY to check a customer's account first before replying ? I supp**** the account number.
WHY do I need to supply my address if it's on record?
I planned a trip but now have to delay !
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Replies (1)TM
Thavan M's updateReviewer Update
15 Dec 2021, 13:08***5
Still not collected.
They called me before I cancelled and insisted that it would be collected 1st week December. I was out of town so made arrangements. It's disappointing
Still not collected.
They called me before I cancelled and insisted that it would be collected 1st week December. I was out of town so made arrangements. It's disappointing
TM
Thavan M's update15 Dec 2021, 13:08
Reviewer Update
***5
Still not collected.
They called me before I cancelled and insisted that it would be collected 1st week December. I was out of town so made arrangements. It's disappointing
Still not collected.
They called me before I cancelled and insisted that it would be collected 1st week December. I was out of town so made arrangements. It's disappointing