EG
Elspeth G
1 reviews | Active since Jun 2014
03 Aug 2021, 19:53
Frustrating client support
In June I advised rain that I would be travelling and was advised on how to suspend my account. Today they have double debited my account. I cannot for the life of me find a working email address to get the issue resolved, can't find chat support, and calling them will be costly because of where I am. How can a company fail to supply an email address on their website, or provide chat support?
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Replies (2)EG
Elspeth G's updateReviewer Update
07 Aug 2021, 20:39I'm not surprised that rain has only said they will look into the matter then ignored my issue. I even went to the extent of asking around until i found an email adress for direct communication, but they have not assisted me from that end either. Pathetic client service.
EG
Elspeth G's update07 Aug 2021, 20:39
Reviewer Update
I'm not surprised that rain has only said they will look into the matter then ignored my issue. I even went to the extent of asking around until i found an email adress for direct communication, but they have not assisted me from that end either. Pathetic client service.
EG
Elspeth G's updateReviewer Update
15 Aug 2021, 21:59Rain internet service has the worst client care. 13 days after my complaint all I have received are 2 emails saying they are unwilling to resolve my issue, yet the issue resulted from the advice I received from their consultant. So I'm basically losing money to them to a service I didn't receive, and they can't be bothered. It would be better to find a more expensive service provider with better service care
EG
Elspeth G's update15 Aug 2021, 21:59
Reviewer Update
Rain internet service has the worst client care. 13 days after my complaint all I have received are 2 emails saying they are unwilling to resolve my issue, yet the issue resulted from the advice I received from their consultant. So I'm basically losing money to them to a service I didn't receive, and they can't be bothered. It would be better to find a more expensive service provider with better service care