AP
Angelique P
1 reviews | Active since Oct 2022
27 Oct 2022, 08:21
FRUSTRATING CANCELLATION
I am so fed up with Rain, I cancelled my services in August 2022 so that it would be ended end of August as per their terms and conditions. By 15/09/2022 it was still active, I sent an email for cancellation and also cancelled it on the app with no call or confirmation from Rain at all. I have since then logged numerous tickets, tried to call the call centre with no answer and now for the past two days they are still trying my debit my account!!!! Who is going to reimburse me for all the failed debit order attempts and stop debiting my account for a service I have not used since September!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 Oct 2022, 08:52Hi Angelique.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply27 Oct 2022, 08:52
Official
Hi Angelique.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
AP
Angelique P's updateReviewer Update
27 Oct 2022, 09:07First of all my first cancellation was on 05/08/2022 via email see below proof:
From: Angelique du Plessis <***>
Date: Fri, Aug 05, 2022 at 7:55 AM
Subject: Cancellation of services
To: rain Customer Support <***>
Good day
Herewith I am giving my 1 months notice to cancel my rain services. As per agreement services to be terminated end of August with last payment affected 15/09/2022.
Kind regards
Angelique du Plessis
ID #############
Final payment was made on 23/09/2022 due to financial issues.
I have not been using your services since 01/09/2022 as I have gone over to fibre, why would I pay for 2 services???
On the 02/09/2022 I noticed the Rain router was still active and then put in a second cancellation via the app and again on 30/09/2022 as I still did not receive any notification that services were cancelled.
From: Angelique du Plessis <***>
Date: Fri, Aug 05, 2022 at 7:55 AM
Subject: Cancellation of services
To: rain Customer Support <***>
Good day
Herewith I am giving my 1 months notice to cancel my rain services. As per agreement services to be terminated end of August with last payment affected 15/09/2022.
Kind regards
Angelique du Plessis
ID #############
Final payment was made on 23/09/2022 due to financial issues.
I have not been using your services since 01/09/2022 as I have gone over to fibre, why would I pay for 2 services???
On the 02/09/2022 I noticed the Rain router was still active and then put in a second cancellation via the app and again on 30/09/2022 as I still did not receive any notification that services were cancelled.
AP
Angelique P's update27 Oct 2022, 09:07
Reviewer Update
First of all my first cancellation was on 05/08/2022 via email see below proof:
From: Angelique du Plessis <***>
Date: Fri, Aug 05, 2022 at 7:55 AM
Subject: Cancellation of services
To: rain Customer Support <***>
Good day
Herewith I am giving my 1 months notice to cancel my rain services. As per agreement services to be terminated end of August with last payment affected 15/09/2022.
Kind regards
Angelique du Plessis
ID #############
Final payment was made on 23/09/2022 due to financial issues.
I have not been using your services since 01/09/2022 as I have gone over to fibre, why would I pay for 2 services???
On the 02/09/2022 I noticed the Rain router was still active and then put in a second cancellation via the app and again on 30/09/2022 as I still did not receive any notification that services were cancelled.
From: Angelique du Plessis <***>
Date: Fri, Aug 05, 2022 at 7:55 AM
Subject: Cancellation of services
To: rain Customer Support <***>
Good day
Herewith I am giving my 1 months notice to cancel my rain services. As per agreement services to be terminated end of August with last payment affected 15/09/2022.
Kind regards
Angelique du Plessis
ID #############
Final payment was made on 23/09/2022 due to financial issues.
I have not been using your services since 01/09/2022 as I have gone over to fibre, why would I pay for 2 services???
On the 02/09/2022 I noticed the Rain router was still active and then put in a second cancellation via the app and again on 30/09/2022 as I still did not receive any notification that services were cancelled.
AP
Angelique P's updateReviewer Update
27 Oct 2022, 09:49Email has been sent
AP
Angelique P's update27 Oct 2022, 09:49
Reviewer Update
Email has been sent