Frustrating billing department..

Item: Rain
Rating: 1
Author: ayanda N

In May i upgraded to a R649 home plan and cancelled my previous plan which was R590 , these people are debiting me both these plans . I have called and tried to rectify this but to no avail. We have a who in their right mind upgrades and still keep the previous plan..

Helpful (0)

Replies (2)

Rain's replyOfficial

01 Jul 2025, 08:40

Hi Ayanda Nyathi,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply01 Jul 2025, 08:40

Official

Hi Ayanda Nyathi,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's replyOfficial

01 Jul 2025, 08:52

Hi Ayanda

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain

Rain's reply01 Jul 2025, 08:52

Official

Hi Ayanda

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain