Frustrating and slow delivery process!!

On the 28 of April I ordered and paid for a rain router. I even paid the pro-rata fee. I was expecting to receive the router in the same week so I cancelled my subscription with my ISP.

on the 29th I received a call from the courier company (CCD- one of the worst courier companies in the country but I digress). They informed me that the earliest delivery date they have is the 5th of May. I was very disappointed as I do not understand why it should take so long just to deliver a router within Joburg. Anyway I accepted. Come the 5th, my router was not delivered.

I called Rain customer support to complain about the delay, and they informed me that they will escalate the matter. I assumed escalation means they will speed up the delivery of my router only to be called by CCD telling me the earliest delivery date available now is now 11 May.

How on earth does it take 3 weeks to deliver a ****** router in Johannesburg. At least give customers the option to collect the router themselves. Im fuming right now because I have no internet, yet I have paid in advance for service.