FRUSTRATING AND PATHETIC SERVICE

Absolute uphill battle trying to get support with connection or an upgrade which is new business! Can you imagine the incompetence. I have called rain 11 times over the past month to query why my connection keeps disconnecting and reconnecting in the day. I have this subscription for 2 years. I have never had this issue before and my coverage was perfect, all of a sudden in the last month i have been having connection issues, they keep doing the same trouble shoot ith me which is so basic, restart the router. I have been doing so and dont need an agent to tell me that. I need a techniician to come out and investigate however RAIN cannot seem to even escalate the query let alone send someone out. Then this morning I tried to upgrade and get a new router and for some unimaginable reason the agents cannot seem to assit becasue they cannot confirm if I am paying in advance or arrears. I am totaly astounded by the incompetence of the employees of RAIN. if you looking for a servicde provider that will never be able to assist then RAIN is the way to go!