Frustrated Rain Client

I lost my rain sim card and I haven’t been paying for it for a few months because where I was staying there was no RAIN coverage. Early February in 2021 I moved to a place with coverage, therefore I decided to pay for the Internet Service, by the way I am using the R479/month package for unlimited 4G internet. There was a balance of R525,36 which I paid off on the 13th of February because one of the agents said they cannot initiate a sim swap for my lost sim while it’s in arrears. It was hell for them to receive the funds and I have been going back and forth between RAIN and FNB. After making dozens of fruitless call for a few days, I had to talk to one agent at RAIN who asked me to send a screenshot of the payment that was done. I send the screenshot and after a few hours I checked my dashboard (RAIN ACCOUNT) and the arrears were cleared, which means I was ready for the next step of sim swap. I called one agent and they told me that they will deliver the sim, and thump up to RAM COURIERS, the parcel reached me within a day. Upon receiving my sim card, I called Rain to check why my sim card was registering No Service, and the agent told me that it will work after 2-24 hours. I was patient enough to wait for the given timeframe to lapse. After 24 hours (which was around 9am on the 18th of February 2021) the sim was still registering No Service. I called another agent who came up with a new story, telling me that the ICCID number of my new SIM card was not entered on the system, I provided the required number and they told me to wait for up to 4 hours for the sim to be active. The time lapsed and I spoke to one rude call centre agent (a lady) who would go for 10 seconds or more while I was waiting for a response. I was so frustrated, (fyi if we don’t use these services it means there is no job for you sesi, you must treat customers like gold). Up to now my sim doesn’t have any network and RAIN is billing me already since the sim card is registered as ACTIVE.

Please RAIN do something about my sim card or give me a refund and cancel my account.

FRUSTRATED CUSTOMER!!!