Frustrated customer - Reference number: ***

I have cancelled my Rain subscription and they came to take their device last week Monday the 21st of September 2020. Since they took it no one sent an email for acknowledgement of receipt and when they are reimbursing my money that they have been taking from my bank account since April 2020 **********ly as i have not used their device ever since i got it as it was not working at my house. I only used it and it worked for the first week i got it of which i had already pid for usage upfront and for the next coming months there was no usage from my side but they were still debiting my account. I contacted Yushdir Singh via email who has been dealing with my case to inform him of this collection of the device and no one has contacted me for receipt and what happens from hereon with my refund as he said they will contact me and arrange for a refund once they have received the device. Yushdir has not answered me back to date. I cannot call or contact anyone now at rain as they have no customer service for me to find out whats happening with my refund. I am extremely furious on how they are handling this. I hope and wish they will mot debit my account again this month end as they should delete my account details from their system and just pay me back my money owed to me by them now. Should they mot do this i will be forced to take legal action against them.

Regards, Sibongile