Frustrated Customer of Useless Rain

Good Day

Yes, a new plan has been activated however with the initial request i paid a R245 a debit order of 866 went off on my account the system then notified me I need to pay an additional 271.50 , the ******** Store Manager at the store cancelled that account I then needed to open a new account of which I was asked to pay an amount of R281.00, can you see the amount of which i was asked to pay is over 1600.50. I was also notified they would reimburse me my monies within 3/ 5 days. I've asked that the money gets reimbursed into my account because I'm not going to fall victim to your allegations of giving me a credit, that credit never comes to light.
Please can you ensure that the money gets reimbursed into my account. because I'm quiet fed up now with Rain, I think that I've been a long serving customer with you guys and yet this is the service I'm getting not fair.

Firstly, it was not my fault for the cancellation, you are implying that I was at fault the store manager did not oversee the trainee when serving me and the trainee cancelled the plan. So, you are saying because they cancelled the wrong plan i must just pay and not get a refund.
I understand what i paid for and why i paid it, you don't have to explain to me how i had to pay for the useless service you guys are offering, and yes i am aware that i would not get a refund on the 218.23.

I know how to access the invoice.
I also didn't ask for a credit note I've asked for my money back into my account.

Okay that's understood.
And my 271.50 as well as the 245 that was paid why can I not get reimburse on that, as that was not my error

So due to ignorance of rain staff i am losing out on my money regardless of it being cancelled t was not my error.
So i have money to throw around that's your assumption.

you of no help